Last Updated: 31 March 2026
This website is operated by UMW Equipment & Engineering Pte Ltd (Registration No: 197602568D) (“UEEPL”, or “we”, “our” or “us”). We ask that you read this Personal Data Protection Policy (“Policy”) carefully as it contains important information about how we collect, use, disclose and otherwise process the personal data you provide through this website. Please note that this Policy applies only to personal data processed in respect of commercial transactions.

For the purposes of the Personal Data Protection Act 2012 (“PDPA”), UEEPL is deemed an organisation responsible for the collection, use and disclosure of personal data provided by you. UEEPL shall process such personal data in compliance with the obligations set out under the PDPA, including ensuring its protection, care and lawful use of personal data.

This Policy also describes the rights you have over your personal data and how you may exercise control over it.
  1. Collection of Data
    1. Our website is primarily informational in nature. We do not collect any personal data or personally identifiable information when you visit our website unless you choose to provide that information to us.
    2. When visiting UEEPL’s websites, cookies, which is a text file placed into the memory of your browser or device, may be used. UEEPL may be able to use these cookies to identify you through collection of the following information during your visit to our websites and/or the fully qualified domain name from which you accessed our site, or alternatively, through your internet protocol (“IP”) address:
      1. the date and time in which you accessed our website;
      2. the URL of any webpage from which you accessed our website; and
      3. the type of web browser which you are using and the pages which you have accessed.
    3. Some of UEEPL’s websites may require you to provide a limited amount of information in order to obtain the services you requested as set out below:
      1. Personal information: name, job title, company name, identification number, address, email address, contact number;
      2. Transaction and Account: Rental or purchase history, service requests, quotations and contracts, billing information and payment records, communications with our support team;
      3. Technical and Usage Data: IP address, device identifiers, browser type, operating system, login logs, clickstream data, cookies and usage analytics
      4. Others: CCTV footage at our premises (if applicable), photographs or audio/video recordings (e.g. for training or verification), any information provided through forms, chats, or surveys
    4. The above data will only be used for its intended purpose only, i.e. to respond to your message or deliver the requested service.
    5. We may also collect information that personally identifies you if you choose to submit your personal information for the various purposes made available on our website. The processing of your personal information will be done in accordance with all applicable laws.
  2. Disclosure of Personal Data
    1. We do not disclose your personal data to unaffiliated third parties without your consent, except where such disclosure is permitted or required by law.
    2. UEEPL may disclose your personal data to the following parties, where appropriate and necessary and always in accordance with applicable laws:
      1. Related Entities
        UEEPL’s related companies including but not limited to our ultimate parent company, parent company, subsidiary, affiliates and associated companies.
      2. External Parties
        1. Agents and service providers providing services relating to the purposes for which the personal data is collected;
        2. Payment service providers and financial institutions;
        3. IT vendors, cloud hosting providers, analytics providers and other data processors (including those located overseas);
        4. Logistics, delivery or maintenance partners;
        5. Marketing or advertising service providers;
        6. Business partners involved in fulfilling your transactions; and
        7. Professional advisers, including lawyers and auditors.
      3. Confidential Recipients
        Any person who is under a duty of confidentiality and has undertaken to keep such data confidential.
      4. Government and Legal Authorities
        1. Where disclosure is required under applicable laws;
        2. For purposes of investigations, enforcement, or regulatory compliance; and
        3. To comply with law enforcement agency requirements, court orders, or legal processes or to protect and defend the rights or property of UEEPL.
      5. Business Transactions
        In the event of a merger, acquisition or transfer of assets, your personal data may form part of the transferred assets. Any actual or proposed assignee, transferee, participant or sub‑participant of UEEPL’s rights or business may also receive such data.
    3. All third parties receiving personal data are required to maintain confidentiality and to process such data only for authorised purposes, consistent with UEEPL’s instructions and applicable legal requirements.
  3. How We Collect Personal Data
    UEEPL may collect personal data through the following means:
    1. when you interact with our website, platform, forms or applications;
    2. when you contact us through email, WhatsApp, telephone or online chat;
    3. when you create an account, submit a rental order or otherwise engage our services;
    4. through cookies, analytics tools, and similar technologies; and
    5. from third parties, including but not limited to payment processors, service providers, logistics partners, or publicly available sources.
  4. Purposes for Collecting, Using and Processing Personal Data
    Your personal data may be collected, used, and/or disclosed for any or all of the following purposes:
    1. Provision of Goods and Services
      1. processing rental requests;
      2. managing deliveries, returns, servicing, or repairs (where applicable);
      3. verifying your identity and account access;
      4. managing warranties or product recalls; and
      5. facilitating payments and conducting credit checks (where applicable).
    2. Customer Relationship Management
      1. responding to enquiries, feedback, or support requests;
      2. providing customer care through email, telephone, SMS, WhatsApp, or other digital platforms;
      3. maintaining service records and operational logs; and
      4. sending reminders regarding rentals, including scheduled deliveries or extensions.
    3. Business Operations and Improvements
      1. conducting data analytics, usage trend analysis, and operational insights;
      2. improving our website, platforms, workflow, and user experience;
      3. carrying out internal audits, reporting, or compliance checks;
      4. staff training and quality assurance; and
      5. planning marketing strategies and product improvements.
    4. Legal, Regulatory, and Safety Requirements
      1. complying with applicable laws and regulatory requirements in Singapore;
      2. assisting government or regulatory authorities in investigations;
      3. preventing fraud, misuse, or security breaches; and
      4. enforcing contractual obligations and rights.
    5. Marketing and Communications
        With your consent:
      1. sending marketing promotions, product updates, or newsletters; and
      2. inviting you to events, surveys, or customer programmes.

        3. You may unsubscribe or withdraw your consent at any time.
  5. Data Protection & Security
    1. UEEPL implements reasonable administrative, technical and physical safeguards to protect personal data in our possession or under our control against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
    2. While UEEPL takes reasonable steps to secure your personal data, users are responsible for maintaining the confidentiality of their account credentials and for restricting access to their devices and systems.
    3. UEEPL cannot guarantee absolute security of personal data transmitted over the internet, and you acknowledge that transmission is carried out at your own risk.
  6. Data Retention
    1. UEEPL retains personal data only for as long as is reasonably necessary to:
      1. fulfil the purposes for which the personal data was collected;
      2. comply with legal or regulatory requirements; or
      3. meet legitimate business and operational needs.
    2. When personal data is no longer required for the purposes stated above, UEEPL will take reasonable steps to ensure that such data is securely deleted, destroyed, or anonymised in accordance with applicable laws and industry standards.
  7. Your Rights
    1. If you would like to make any inquiries or complaints or request access or correction of your personal data, please contact our PDPA executive at:
      For privacy questions, contact us at:
      Email: [email protected]
      Address: 108, International Road, Singapore 629173
      Phone: +65 6265 3155
    2. Where you elect to contact us via telephone, please also send us an e-mail so that we may proceed to attend to your concerns upon receipt of your e-mail. Any request of access or correction of personal data may subject to a fee and will be bound by data protection laws in Singapore.
    3. If you have any inquiries or complaints, such as requests to limit the processing of certain information or if you think that the information that we hold about you is inaccurate, you may contact our officer in para 7(a) above.
  8. International Data Transfers
    Where personal data is transferred or stored outside Singapore (e.g., through cloud hosting or third party systems), UEEPL will take reasonable steps to ensure that the overseas recipient provides a standard of protection comparable to that required under the PDPA.
  9. Cookies & Tracking
    1. Cookies and similar technologies may be used to personalise your experience, analyse usage patterns and improve the performance of our website.
    2. You may disable cookies through your browser settings; however, please note that certain website features may not function optimally if cookies are disabled
  10. Third‑Party Websites
    1. Our website may contain links to external websites operated by third parties. UEEPL is not responsible for the privacy practices or content of such external websites.
    2. You are encouraged to review the privacy policies of any third party websites you visit to understand how your personal data may be collected, used, or disclosed.
  11. Changes to This Policy
    1. We may review and update this Policy from time to time to reflect changes in the law, changes in our business practices, procedures and structure, and the community’s changing privacy expectations.
    2. You should check this Policy occasionally to ensure that you are aware of the most recent version which will apply each time you access this website.
    3. While it is not generally feasible to notify you of the changes to this Policy, the latest version of this Policy will be available on this page on our website or please contact our officer in para 7(a) above to obtain the latest version of the Policy at any time.